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Non-emergency ambulance, Singapore.

The 1777 hotline closes on 1 January 2027, so non-emergency ambulances are now booked directly with an operator. Scheduled patient transport for hospital discharge, dialysis runs, clinic visits and inter-facility transfers, with a trained crew and a confirmed pickup window. Operated under Ministry of Health (HCSA) licensing through our partner operator.

Need to book a non-emergency transfer?

Tell us the date, the pickup and drop-off, and the patient situation. We come back to you.

Change this if you are here about something else. The questions below follow it.

Your contact details come next.

Roughly is fine, and you can change it later. Cover is priced by the hour, so this is what lets us come back with a number quickly. If the days differ, put the detail in the last box.

Takes about a minute. No discovery call, and we reply by email. See our privacy policy.

Most ambulance bookings in Singapore are not emergencies. Most are scheduled. A patient is being discharged from hospital and needs to get home with proper care. A dialysis patient has three sessions a week and needs reliable transport for each. A care facility is moving a patient between two locations. None of these are 995 situations, but a taxi is the wrong answer too. That is what non-emergency ambulance services are for.

Important: when not to use us

If someone is in a life-threatening medical emergency right now, call 995. SCDF emergency ambulances are free, fast and the right answer. Our service is for planned non-emergency transport, where you want a confirmed booking and a specific pickup window.

1777 closes on 1 January 2027

SCDF is stopping the 1777 non-emergency ambulance hotline from 1 January 2027, announced by the Ministry of Health and the Ministry of Home Affairs on 1 July 2026. 1777 never sent SCDF ambulances. Since 1998 it has passed callers on to participating private ambulance operators, and only about 6% of private ambulance bookings still go through it.

What changes for you: from January you book a non-emergency ambulance directly with a licensed private operator. The Ministry of Health lists them, with their fees, at go.gov.sg/pao. Or tell us the trip on this page and we arrange it through our MOH-licensed partner operator. For medical advice on whether you need an ambulance at all, call NurseFirst on 6262 6262. The 995 emergency line does not change.

The Singapore ambulance system

  • 995: SCDF Emergency Ambulance. Free. Dispatched for life-threatening emergencies.
  • 1777, until 31 December 2026: an SCDF hotline that passes you to a participating private operator. It does not send SCDF ambulances.
  • Private operators (including us, through our MOH/HCSA-licensed partner): the people who actually carry out non-emergency transfers, booked directly. After January 2027, this is the only route.

For more on which number to call when, see our Singapore ambulance numbers reference.

What we transport

  • Hospital discharge home: coordinated with the discharge ward.
  • Dialysis runs: recurring schedule, three times a week, same crew if possible.
  • Clinic and outpatient appointments: for patients who cannot travel by ordinary transport.
  • Inter-facility transfers: hospital to hospital, hospital to nursing home, etc.
  • Repatriation handover: coordinating with overseas medical transport teams on arrival.
  • Cross-border transfers: planned transfers between Singapore and Johor, in both directions. See our cross-border ambulance service.
  • Wheelchair-accessible transport: for patients who can travel seated but need wheelchair handling.

Why families and care providers book with us

Whichever operator you pick, these are the things worth asking for. The reasons families book with us are some combination of:

  • Guaranteed pickup window. Pre-booked, locked, agreed in writing.
  • Recurring schedules. Dialysis patients especially benefit from a standing booking with the same partner.
  • Continuity. Same crew where possible, so the patient and family see familiar faces.
  • Specific vehicle requirements. Wheelchair-accessible, bariatric handling, monitoring equipment, paramedic on board.
  • Coordination with the discharge process. We can work with the ward to time the pickup correctly rather than waiting on a public dispatch slot.

How to book

  1. Send us the basics. Pickup date and time, pickup and drop-off addresses, patient situation (mobile, wheelchair, stretcher, monitoring needed).
  2. We come back to you. By email, with availability and pricing once your trip is scoped.
  3. You confirm. We lock the booking and send confirmation.
  4. The crew arrives at the agreed pickup window. Crew handles the lift, the transfer, and the drop-off.
  5. For recurring schedules (dialysis, weekly visits) we set up a standing booking so you do not have to re-confirm every week.

Quick reference

Service typeNon-emergency, scheduled patient transport
Emergency line (free)Call 995 for any life-threatening situation
1777 hotlineCloses 1 January 2027. Until then it passes callers to participating private operators
Operator list and feesMinistry of Health, go.gov.sg/pao
Medical advice, not urgentNurseFirst, 6262 6262
Operator licensingMOH licensing under the Healthcare Services Act, held by our partner operator for both vehicle classes
Ambulance classMedical transport, for a patient who is not an emergency case. An emergency case needs 995 and an emergency ambulance
CoverageSingapore-wide
PricingQuoted per booking

Related services

FAQs

Non-emergency ambulance questions

A non-emergency ambulance carries patients who need medical transport but are not in a life-threatening situation. It is booked for hospital discharge home, dialysis runs, transfers between hospitals or care facilities, and clinic visits for patients who cannot travel by ordinary transport. The crew is trained, the vehicle is equipped, but the call is scheduled rather than urgent. That distinction is written into the Healthcare Services Act 2020, which defines a medical transport as a vehicle conveying any patient except one who is already an emergency patient before being conveyed. If a patient’s condition is an emergency, 995 is the right call and an emergency ambulance is the right vehicle.
Yes. SCDF will stop the 1777 non-emergency ambulance hotline from 1 January 2027. The Ministry of Health and the Ministry of Home Affairs announced it on 1 July 2026. From that date you book a non-emergency ambulance directly with a private ambulance operator. The 995 emergency line is not affected.
1777 is a hotline SCDF set up in 1998. It does not send SCDF ambulances. It connects callers to participating private ambulance operators, who do the transport and charge for it. According to the government announcement, only about 6% of private ambulance bookings are made through 1777 today, so most people already book an operator directly.
Book a licensed private ambulance operator directly. The Ministry of Health lists the operators, their contact details and their fees at go.gov.sg/pao. You can also send us the trip details on this page and we arrange it through our MOH-licensed partner operator. If you are not sure whether the patient needs an ambulance at all, the NurseFirst helpline on 6262 6262 gives medical advice. If it is life-threatening, call 995.
Yes, until 31 December 2026 it still connects you to a participating private operator. Booking an operator directly works the same way now as it will after the hotline closes, and lets you agree the pickup window and price with the people doing the transfer.
Use the quote form. Tell us the pickup date and time, pickup and drop-off addresses, the patient situation (mobile, wheelchair, stretcher, monitoring needed), and any constraints. We come back to you with availability and pricing. For recurring bookings (dialysis, regular clinic visits) we can set up a standing schedule.
Pricing varies by trip type, distance, time of day, and any special requirements like bariatric handling or extended stays at the destination. Each booking is priced individually, because it is sized to the specific situation. Tell us what you need and we will come back with a price scoped to your job.
Yes. The vehicle crew is trained to handle the patient situation we have been told about, and to recognise and respond if the patient deteriorates en route. For higher-acuity transfers we can place a paramedic on board, scoped at quote time.
Yes. This is exactly what a non-emergency ambulance is for. We can coordinate the pickup window with the discharge ward, manage the lift-off-bed-to-stretcher handling, and deliver the patient home with proper care. Tell us the discharge timing in the quote enquiry and we will work backwards from there.

Need to book a non-emergency transfer?

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